What should I do if I received a delivered notification but my package didn't arrive?Updated 2 months ago

If your order shows as delivered but you haven’t received your package, don’t worry—this can sometimes happen due to carrier delays, misplacements, or early delivery scans. Follow the steps below to locate your package.

1. Double-Check Your Delivery Details

• Verify that the shipping address on your order confirmation is correct.
• Check your mailbox, front door, side doors, garage, or any common drop-off areas.
• If you live in an apartment or condo, check with your building’s front desk or mailroom.

2. Look for a Delivery Attempt Notice

• The carrier may have attempted delivery but couldn’t leave the package.
• Check for a notice of attempted delivery in your mailbox or at your door.

3. Ask Neighbors, Roommates, or Household Members

• Sometimes packages are delivered to a neighbor or nearby address by mistake.
• Ask roommates or family members if they accepted the package on your behalf.

4. Contact the Carrier for More Information

If your package is still missing, try contacting the carrier directly for further details.

✔ Canada Post: Track Your Package
✔ FedEx: Track Your Package
✔ UPS: Track Your Package

They may have additional delivery details or instructions for locating your package.

5. Wait 2 Business Days

Sometimes packages are scanned as delivered before they actually arrive.

• Wait at least 2 business days after the delivery notification before taking further action.
• Many delayed packages arrive within a day or two after being marked as delivered.

6. If Your Package Is Still Missing After 2 Business Days

If your package hasn’t arrived after 2 business days, please contact our support team so we can investigate the issue and assist you further.

📧 Email: [email protected]
📞 Call: 1-855-632-8787

We’ll work with the carrier to locate your package or find a suitable resolution for you.

Need More Help?

We know how frustrating it can be when a package goes missing, and we’re here to help. Following the steps above will speed up the resolution process and help us provide the best possible assistance.

Thank you for shopping with Hockey Supremacy!