What should I do if I have not received my order yet?Updated 2 months ago

If your order hasn’t arrived within the expected delivery time, here’s what to do:

1. Check Your Tracking Information

• Look for your tracking number in your email inbox (shipping confirmation email).
• Log in to your account to track your order status:
  👉 Track Your Order Here

2. Understand Your Order Status

🟢 In Stock Items

• If all your items were in stock at the time of purchase, your order should have been processed and shipped promptly.
• If there’s a delay, please check the tracking details for updates.

🟡 Backordered Items

• If your order contains a backordered item, we have already placed an order with the manufacturer.
• Backorders usually take 7 to 10 business days to arrive at our warehouse before being shipped to you.
• You will receive a tracking number once your order ships.

🔴 Out of Stock or Discontinued Items

• If an item is no longer available, we will contact you to discuss alternative options.
• If you haven’t received an update, please reach out to us for assistance.

3. Need Help?

If your order is delayed or if you need further assistance, we’re here to help!

📧 Email us: [email protected]
📞 Call us: 1-855-632-8787

We’ll be happy to look into your order and ensure it arrives as soon as possible! 🏒🚀