What is the process for returning an item?Updated 2 months ago

At Hockey Supremacy, we want you to be completely satisfied with your purchase. That’s why we offer a 365-day return policy on eligible items. If you need to return an item, follow the steps below to ensure a smooth process.

1. Check Return Eligibility

To qualify for a return, the item must meet the following conditions:
✔ Unused and in its original condition (with all packaging and tags attached).
✔ Not part of our non-returnable items list (see below).
✔ Within 365 days of purchase.

📌 Non-Returnable Items Include:

• Sharpened or baked skates (once altered, they cannot be returned).
• Taped sticks (must be in original, unused condition).
• Jocks, undergarments, and mouthguards (for hygiene reasons).
• Customized or Pro Stock items (including personalized jerseys).

If you’re unsure whether your item is eligible, contact us before proceeding.

2. Start Your Return Online

To initiate a return, visit our Return & Exchange Portal and follow the instructions.

✔ Enter your order number and email to find your order.
✔ Select the item(s) you wish to return.
✔ Choose whether you want a refund, exchange, or store credit.
✔ Confirm your request and receive a prepaid return shipping label (fees may apply).

3. Pack and Ship Your Return

• Securely package the item(s) in the original box or a similar protective package.
• Attach the return shipping label to the package.
• Drop off your return at the designated shipping carrier location.

📌 Note: If you are exchanging an item for a different size or color, the replacement item will be shipped once the return is dropped off and scanned by the carrier.

4. Return Processing & Refund Timeline

• Once your return arrives at our Candiac warehouse, we will process it within 2 business days.
• Refunds are issued to your original payment method and may take 3-5 business days to appear, depending on your bank.
• If you paid with a gift card, the refund will be issued as store credit.

5. Return Shipping Costs

• Exchanges of equal or higher value: Hockey Supremacy covers return shipping costs.
• Refund requests: Return shipping costs will be deducted from your refund.
• Incorrect or damaged items: If we made a mistake, we’ll cover the return shipping fee.

Frequently Asked Questions

Can I return a used item?
No, items must be unused and in their original condition to be eligible for a return.

What if I received a damaged or defective item?
If you received an item that was damaged upon arrival, please contact us before sending it back. We’ll arrange a free replacement or store credit.

Can I return an item I bought on sale?
Yes, sale items can be returned unless stated otherwise in the product description.

How do I track my return?
Once your return is shipped, you’ll receive a tracking number via email.

Need More Help?

If you have any questions about returns or need assistance, our support team is happy to help.

📧 Email: [email protected]
📞 Call: 1-855-632-8787

We aim to make the return process quick and hassle-free, so you can shop with confidence at Hockey Supremacy!