I broke my stick. What do I do?Updated 2 months ago

We understand how frustrating it can be when a stick breaks unexpectedly. If your composite hockey stick has broken due to a manufacturing defect within 30 days of receiving it, you may be eligible for a one-time replacement through the manufacturer’s warranty program.

How to File a Warranty Claim

Since manufacturers handle stick warranties directly, here’s what you need to do:

1. Check the Warranty – Warranty periods and conditions vary by manufacturer. You can find the details on the product’s page or refer to the list below.
2. Gather Required Information – You’ll need your original proof of purchase to process the claim.
3. Contact the Manufacturer – Reach out to the manufacturer using the details below to initiate your warranty claim.

Manufacturer Contact Information

Bauer Hockey

• Website: Bauer Stick Warranty
• Email: [email protected]
• Phone: 1-833-897-9942

CCM Hockey

• Website: CCM Warranty
• Email: [email protected]
• Phone: 1-800-644-1677

True Hockey

• Website: True Hockey Warranty
• Email: [email protected]
• Phone: 1-855-388-8783

Warrior Hockey

• Website: Warrior Support
• Phone: 1-800-968-7845

Important Notes:

• Warranty coverage applies only to manufacturing defects, not damage caused by misuse or normal wear and tear.
• Pro stock sticks, wood sticks, and some specialty models may not be covered under warranty.
• If your stick is eligible, the manufacturer will guide you through the replacement process.

If you have any questions, feel free to contact our customer support team at [email protected] or call 1-855-632-8787. We’re happy to assist!